Green Island Interactive is committed to standing by and supporting every service and solution we offer. We know that many of our clients choose Green Island based on our impeccable support record, and that is a reputation we value highly.

We offer a number of support options, including basic, per incident / per project as well as retainer contracts. Per incident and per project options are more cost effective for less frequent updates, while the retainer arrangement offers all the benefits of an in-house webmaster for a low monthly fee.

Standard

It is our intention to ensure each and every client project is released without any errors. For that reason we offer basic support in the price of all our design and development projects and will correct any errors identified before going live.

Per Incident / Per Project

If you feel that you are unlikely to need many changes to your website or application, or would like us to handle some of the more complex changes, this can be done on a per incident or per project basis. We will make each change as required and charge according to the time taken.

Retainer

To offer our clients the highest levels of service and support, Green Island offers flexible retainer options at varying price points. These provide the benefits of an in-house webmaster and web team at a fraction of the cost. Benefits include:

• Streamlined accounting
• Savings on monthly bookkeeping overhead
• Best suited to small to medium sized tasks
• Unlimited phone support time
• Unlimited changes to the site
• On-site support visits

Green Island is always available for support regardless of retainer option, and fees can be re-evaluated at any time to reflect usage requirements.

As the internet changes rapidly, our support systems must be flexible enough to handle any issue. Green Island offers technical support, maintenance and content management services for every web site we design. Allow us to be your organization's "webmaster".